Huachi Order Terms
Effective date: September 1, 2026
These Terms apply to an order submitted through Huachi for which payment has been confirmed. These Terms form part of the Huachi Terms of Service.
This English version is provided for convenience. If it conflicts with the Simplified Chinese version, the Simplified Chinese version prevails, except where applicable law requires otherwise.
1. Formation of an Order
1.1 Before you submit an order, the confirmation page will display the product name and specifications (including size, material, and framing), quantity, unit price, total price, design-file preview, estimated production and delivery period, and recipient information. The order is formed after you confirm those details and complete payment.
1.2 When the order is formed, the design file, product specifications, and price you confirmed are locked and archived as the basis for production and after-sales evidence. A later change is handled under Section 5.
1.3 We may reject an order involving prohibited content, uncertain rights, manufacturing requirements beyond available capability, or a safety risk, or cancel it before production begins. Any amount you paid for that order will be refunded in full.
2. Price and Payment
2.1 The price displayed on the order-confirmation page governs. It includes the product price and any expressly identified shipping charge. There are no undisclosed charges.
2.2 Available payment methods are those actually displayed on the payment page. Huachi treats only confirmation from a payment-service provider, a bank credit record, or a payment record verified by authorized personnel as evidence of payment. A client-side success page, screenshot, or simulated payment is not proof of payment.
2.3 The price is locked once you confirm and pay. A later price change does not affect an order already formed.
2.4 After payment, you may request an invoice through the order page or customer support. You must provide a lawful and accurate invoice title and other necessary information. We will issue and deliver a fully digitalized electronic invoice in accordance with applicable tax rules. If an order is cancelled or refunded, or invoice information is incorrect, the invoice will be reversed or reissued as required by law.
3. Returns and Exchanges for Customized Products — Important
3.1 The seven-day no-reason return right does not apply to goods made to a consumer’s specifications. Your decorative wall art is individually manufactured according to the design file, size, material, and framing options you approve. Before submission, the page will prominently identify it as a made-to-order product and require you to actively confirm: “I understand that this product will be made to the content I confirmed and is not eligible for a seven-day no-reason return.” This option will not be selected by default.
3.2 We remain responsible in each of the following circumstances, notwithstanding Section 3.1:
- Quality defect: an obvious printing defect, missing image area, damaged framing, incorrect material, or another product-quality issue;
- Incorrect or incomplete fulfillment: the design, specification, or quantity differs from the locked order, or an accessory is missing; or
- Transit damage: the product is damaged during transportation. Please inspect it and retain evidence as described in Section 6.
In these circumstances, you may choose remanufacture, replacement shipment, or a refund. We bear the resulting shipping costs.
3.3 The following are not quality defects and do not qualify for return or exchange:
- A pattern, wording issue, typographical error, or composition choice already present in the design file you approved;
- A minor color difference between a screen and physical printing or between material surfaces, where it does not materially affect the main image and remains consistent with the locked proof and reasonable process tolerances described in Section 4.3; or
- A change of mind, selection of an incorrect specification, or another personal reason.
3.4 To facilitate prompt verification, we recommend reporting transit damage within 48 hours after receipt and a visible quality issue within seven days, while retaining the product, outer packaging, and photographs where possible. These recommended periods do not restrict or exclude any statutory warranty, claim, or other consumer right.
4. Production and Delivery
4.1 Customized products are made to order. The estimated production and delivery period is displayed on the order-confirmation page. It is an estimate and may reasonably vary because of manufacturing or logistics. We will proactively notify you of a material delay.
4.2 The locked design file is the production basis. We will not alter the substance of your design without authorization. Technical adjustments necessary for production, such as bleed or resolution adaptation, will not change its substantive content.
4.3 Screens, ambient lighting, and print materials may produce minor color differences. We control quality against the locked proof, production file, and agreed material. A material deviation from the locked proof, missing main image content, or use of an incorrect material is not a reasonable process variance and is handled under Section 3.2.
4.4 Delivery is currently limited to mainland China. Hong Kong, Macao, Taiwan, and overseas destinations are not supported. The checkout page governs delivery times and charges for remote areas.
5. Cancellation and Changes
5.1 Before production begins, you may contact customer support to cancel or change an order. Amounts paid will be refunded in full, subject to any price adjustment required by an approved change.
5.2 After production begins, as shown by a verifiable production status and timestamp, the product has been individually made to your design and ordinarily cannot be cancelled, changed, or refunded because you changed your mind or selected an incorrect specification. This does not affect Section 3.2, Huachi’s failure to perform as agreed, or any circumstance otherwise required by law.
6. Receipt and Inspection
6.1 Inspect the outer packaging at delivery. If it is damaged, we recommend taking photographs and refusing delivery or contacting us within 48 hours after receipt.
6.2 Check the product design, specifications, and quantity on receipt. A discrepancy is handled under Section 3.2.
7. After-Sales Service
7.1 For assistance or an after-sales request, email support@huachi.tech. Include the order number so that we can retrieve the locked order and production records.
7.2 We will respond within two working days and confirm an appropriate remedy—remanufacture, replacement shipment, or refund. Where a refund is confirmed, we will initiate a refund to the original payment method within seven working days. Actual receipt time depends on the payment provider or bank and does not affect our statutory refund obligations.
7.3 Production inputs, price records, communications, and resolution records are retained as evidence for after-sales handling.
8. Liability
8.1 If your intentional or negligent provision of unlawful or infringing content or incorrect recipient information directly causes reasonable loss to Huachi or a third party, you are responsible under applicable law only to the extent of your fault and the causal connection.
8.2 Huachi’s responsibility for product quality, improper performance, personal-information processing, and other matters is governed by applicable law and these Terms. Nothing in these Terms excludes or restricts a consumer’s principal statutory rights.